Posted by admin | Posted in Technology | Posted on 13-10-2011
Research In Motion gave explanation on Wednesday on what’s behind the BlackBerry outage or “service delays” that have struck Europe, the Middle East, Africa, India, parts of South America, Canada, Mexico and the United States, resulting in massive amounts of undelivered emails to BlackBerry smartphones.
In a conference call, RIM’s CTO for Software David Yach says that the BlackBerry outages have caused a backlog of undelivered messages, but RIM doesn’t see any reason to believe that the problems are due to a hacking or other security breach.

RIM clarifies that the BlackBerry outage should not result in any lost emails or BlackBerry Messenger correspondence and offered assurances that the problems weren’t the result of any hacking or anything other than its own core switch failure. Canada-based telecommunication giant has been having some serious server issues and, in a conference call, has just explained how things have only gone from bad to worse in the past few days. The company did not offer a prediction as to when the problems would be resolved.
Yach assures BlackBerry users that they will get their email and no purge will be necessary, but the company has quite a lot of work still to do, in fact stating numerous times that the work is why RIM hasn’t been in more constant communication with its customers. Robin Bienfait, RIM’s chief information officer, says in a statement. “We are taking BlackBerry outage very seriously and have people around the world working around the clock to address this situation.”




